Return & Refund Policy
Last updated: [DATE] · Effective date: [DATE]
No return/refund terms have been finalized yet. All details below are placeholders pending business review.
1. Return Eligibility
[POLICY REQUIRES REVIEW — define which items/conditions qualify for return, given products are sold for research use.]
2. Return Window
[POLICY REQUIRES REVIEW — define the number of days from delivery in which a return may be requested.]
3. How to Request a Return
[POLICY REQUIRES REVIEW — define the request process, e.g. via Contact page with order number.]
4. Damaged or Incorrect Items
[POLICY REQUIRES REVIEW — define the claims process and any required documentation, such as photos within a set window.]
5. Refund Method & Timing
[POLICY REQUIRES REVIEW — define refund method and expected processing time once a payment processor is connected.]
6. Non-Returnable Items
[POLICY REQUIRES REVIEW — list any items excluded from returns.]